Crispin BlackallManaging Partner , Creates Digital
Crispin’s career spans telecommunications, service provider, technology, resources, advertising and media.
He is an experienced leader in consumer and enterprise products across technology, digital channels and product engineering. He worked with Telstra for over 20 years, his most recent role being Executive Manager, Domain Engineering. He runs the iTHINK Digest and podcast.
Richard BrettChief Executive Officer, opr (Ogilvy Public Relations Australia) and Ogilvy Health
Richard is an experienced leader in marketing communications, corporate communications and communications agency management.
Richard is currently CEO at opr (Ogilvy Public Relations Australia). Richard works across clients to develop strategy and campaigns for clients such as eBay, IKEA, Microsoft, Netflix, Ford and KFC. The agency was named Sabre’s Australasian Agency of the Year 2019, and Richard was named CommsCon’s Leader of the Year 2019. In 2020 he published his first book, 'The Decade of Do', co-authored with two colleagues.
Previously Richard was Group Managing Director, Brand Marketing at Ogilvy Public Relations Australia, which included leading Pulse Communications. During his tenure Pulse was shortlisted as Campaign's Agency of the Year 2014, CommsCon and Mumbrella's Agency of the Year 2015, and highly commended CommsCon Agency of the Year 2016.
Before working in Australia he was managing director of Shine Communications in London. During his tenure the agency secured 104 award wins or shortlists; including a shortlist for both PRCA and PR Week Agency of the Year 2012. Shine’s 50 staff voted the agency top ten in the Sunday Times Best Small Companies to Work For for the past four years, coming first in 2012.
Matt BrownDirector - Product Management , Foxtel
Matthew Brown is an experienced Director of Product Management and Product Marketing with a demonstrated history of managing large product portfolios, defining and executing value proportions to drive subscription revenues, across media and telecommunications.
Matt BullockChief Executive Officer and Founder , Spinify
Matt is a serial entrepreneur who loves a deep dive into technology and applying it to solve business problems. Matt recognized that gamification of business activity processes would lead to greater staff engagement, increase productivity and motivate the team to do more, so that businesses sell more and grow more.
Matt was previously the CEO and Founder of eWAY, an Entrepreneur revolutionising the online payments industry. With determination and entrepreneurial skill, Matt Bullock turned an idea into a thriving business at the forefront of online commerce. Matt was prescient in recognising the potential of the internet for e-commerce, founding online payment gateway eWAY in 1998 – long before buying online became standard consumer behaviour.
Matt's Vision: he is passionate about helping organizations solve business problems and automate as much of their work processes as possible. net started and grow their online sales across the globe. Matt also believes in giving back in the Start-Up sector and to local Communities through the Spinify Foundation.
Andrea DixonSenior Marketing Director, JAPAC , Docusign
As Senior Director of JAPAC Marketing at DocuSign, Andrea focuses on orchestrating DocuSign’s marketing and communication strategy across the Asia Pacific and Japan regions.
Andrea brings over 15 years of B2B technology marketing experience and a proven track record for driving innovation, market adoption and hyper-growth to her role at DocuSign.
Previously, she was Director JAPAC Marketing for The Marketing Cloud at Oracle. Prior to joining Oracle, Andrea held APAC Marketing Manager positions at Responsys and SunGard as well as various B2B SaaS technology marketing roles.
Andrea holds a Bachelor of Business from Federation University Australia. Andrea is an Associate Fellow, Certified Practicing Marketer with the Australian Marketing Institute. She has also held various leadership roles at the Melbourne University Boat Club.
Eva FeenstraDirector, Simon-Kucher & Partners
Eva Feenstra is a Director in the Sydney office and an expert in the energy industry.
She joined Simon-Kucher in the beginning of 2017. In the last years she has focused on establishing revenue growth by developing smart product and pricing strategies. Eva supports clients across industries, but focuses on Tech and Energy.
Before Eva moved to Australia, she worked 7 years for one of the biggest energy companies in Europe. She led projects on product and portfolio design, commercialisation in innovation and boosting loyalty/retention.
Chris HarveyManaging Director, Media Rights Value
Chris has over 15 years’ experience working with subscription businesses as a senior advisor, strategy leader, marketer and pricing expert.
Chris was formerly a Senior Manager in LEK Consulting’s Media and Consumer practices and also spent 9 years in various senior leadership positions at Foxtel.
Most recently Chris has founded a sport-rights focused data analytics business, MRV and is currently leading corporate strategy initiatives for a leading Australian Telco.
Joel HauerFounder , Liquor Loot
Liquor Loot is a subscription service which started in 2016, delivering curated whisky collections.
At the end of 2020, it completed a $1 million Series A funding round, just ahead of launching its new Gin Loot spinoff.
Joel was named in the Top 20 Entrepreneurs under 25 in 2013 by Startup Smart. Previous roles have included Founder of We Are Visionists, a digital growth consultancy and Founder of WeCo Sydney, a coworking space for technology-focused businesses.
Emma HendryNon Executive Director, TIKS
Emma is a widely respected leader, strategist and expert in innovation, transformation and PropTech.
Under Emma’s leadership, the Hendry Group has widespread recognition, including from the Australian Financial Review which ranked it in its prestigious Most Innovative Companies List in 2018 and 2019. Emma has also received a number of personal accolades including being named CEO Magazine’s Building and Construction Executive of the Year and one of the Institute of Managers and Leaders’ Emerging Leaders of 2018. With her experience as a female executive and board member in a male-dominated industry she is passionate about promoting diversity, with a focus on supporting women to pursue leadership roles. She recently joined the boards of In2science and Top 100 Women.
Emma has an Executive MBA with Distinction from the Saïd Business School, Oxford University, and a double bachelor’s degree in Commerce and Economics. Emma is a passionate advocate for proptech and women in leadership and is a Global Ambassador – Australia for Women in PropTech.
Ben HershmanChief Operating Officer , Carly
Ben has 26 years’ experience across a wide breadth of automotive disciplines including: business performance improvement, customer engagement, sales and marketing, public relations and engineering.
Ben has worked for organisations including Deloitte Australia, Automotive Holdings Group, Volkswagen Group Australia, Hyundai Motor Company Australia and Ford of Britain.
Ben joined Carly in 2020, bringing his deep understanding of the rapidly changing automotive landscape to the relatively new car subscription space. Ben leads the sales, customer, operations and product teams expanding the demand for consumer and business car subscriptions; and delivering new revenue channels for automotive dealers, manufacturers and fleet management organisations.
Ben is passionate about authentic leadership and coaching and approaches his work in a collaborative way to conceptualise and transform a vision into exceptional business outcomes.
Ben KidneyHead of Digital Engagement, Amazon Web Services (AWS)
Ben is passionate about delivering customer value through creating digital user experiences through Cloud technology. AWS provides the services, tools, and technology that builds business value through the intersection of customer strategy, CX, and utilisation of data.
As Head of digital engagement Ben hosts industry and customer events to deliver thought leadership on marketing’s role in digital transformation, business growth, and meeting customers’ evolving needs.
Ben is focused on working with the marketing industry on the importance of one-to-one customer relationship management and personalisation, in lieu of in-person experiences, and finding mechanisms to scale to successfully market to customers. Data is every organisation’s most valuable asset and strategic resource. In 2021 Ben’s ambition is to work with customers to democratise data to deliver marketing automation, personalisation, and the ability to seamlessly execute across every consumer touchpoint.
Michelle KlobasServices Director , Gallagher Bassett (GB)
Michelle has over 25 years’ experience within the insurance industry, having worked across several markets and products. Prior to joining GB, Michelle worked as Managing Principal at Marsh for three years. She is highly experienced and has held similar positions across the Industry.
Michelle is leading GB’s transition from a decentralised client service structure to one national team. The new structure will reflects a customer centric led approach, placing customers at the centre of everything GB do.
Tom LawrenceFounder & Director, Swanky Socks
Tom is a passionate and experienced start-up entrepreneur. Five years ago he created Swanky Socks and through determination and dedication, built it into a successful retail and corporate fashion brand with a strong purpose beyond commerce.
Tom started Swanky Socks in 2014, commencing as a retail sock company. Over the years Tom expanded Swanky Socks into new markets, including white-labelling and eventually custom socks. Swanky Socks quickly developed a reputation for being reliable, and of high quality. In 2016 Tom launched the Swanky Socks give-back program, and since then for every pair sold through Swanky Socks retail store, a pair has been donated to someone in need.
Toms passion and drive has resulted in him achieving:
- One of Australian Top 5 Social Enterprises’ in 2016
- Australasian Supplier of the Year in 2018
- Australasian Supplier of the Year in 2019
- Donated 80,000+ pairs of socks to charity organisations
- Raised $230,000+ for charity through the sale of Swanky Socks products
Olena LimaFounder & Principal Consultant, MemberBoat
Olena Lima is a Founder of Member Boat, a digital marketing agency dedicated to helping professional associations, industry bodies and other membership organisations create appealing member value propositions and improve member customer journeys in order to acquire, engage and retain members.
For the last 4 years, Olena has been leading marketing initiatives for the Australian Marketing Institute, supporting the AMI with member engagement, digital strategies, technology planning and implementation for seamless member experience.
Ryan MacphersonChief Executive Officer, Coassemble
Ryan devised custom training strategies for the Fortune 500 before joining forces with Jude Novak to form Coassemble and democratise learning for businesses of all sizes. Coassemble are re-shaping how businesses train their staff online by providing amazing software coupled with powerful customer support at a cost that excites!
Prashant MohanChief Marketing Officer, Sharesight
Prashant leads a team of talented marketers to make Sharesight an iconic brand and drive breakthrough growth; inspiring every self-directed investor to take control of their portfolios and enable them to feel empowered.
Prior to Sharesight, Prashant worked at Prospa, a leading fintech to drive the growth of the brand and direct-to-customer channel.
Prashant has also worked at Google in Australia and New Zealand to drive the local country strategy in the capacity of Sales Strategy and Operations.
In 2017, Prashant was recognised as National Digital and Omnichannel Champion in Australia, by Auscontact.
Mark RenshawChief Marketing Officer , SiteMinder
Mark Renshaw is a strategic team leader who drives growth, builds new capabilities, ways of working and culture. Mark goes to work every day with the attitude “we can be better” and find ways to bring the best out of teams and individuals. He believes in the power of a company having a unifying core purpose, identifying what a company stands for, stands against and driving that into product development, distribution, marketing, brand building and most importantly, company culture.
Mark has helped some of the largest and fastest-growing companies transform and digitise their business, safeguarding them from disruption in their category. The types of challenges that he has helped companies solve include: reframing a business to deposition competition; reaching new audiences and developing new products/services; digitising marketing, media and retail models using new technologies; reducing marketing complexity and increasing effectiveness; bringing stronger strategic insights to business strategies and product development plans; and leveraging e-commerce and social media to drive incremental revenue.
Mark has worked with five of the 10 most valuable global brands and two of the fastest risers and their C-level executives.
Mark’s experience includes B2C & B2B Brands, leveraging creativity and new marketing technologies and operational models, driven influence, built communities, leveraged CRM programs, and created new products and services to earn trust and drive growth. Categories that he has driven growth in include Technology Products and Services (Amazon, HP, Adobe, IBM, Microsoft, Samsung, Symantec, SingTel, Optus), Travel and Tourism (Travelocity, Hilton, Singapore Airlines, United Airlines, NSW Tourism, Singapore Tourist Board), Consumer Goods (P&G, Kellogg's, Mars, Heineken), Automotive (GM, Nissan, Subaru) QSR (McDonald's, KFC, Taco Bell) and Insurance (Allstate, e-surance, Prudential, Principal).
Today Mark is the chief marketing officer at SiteMinder, the global hotel industry’s leading guest acquisition platform and one of the top 20 tech pioneers to come out of Australia.
Natalie ScreenGeneral Manager Customer Success, Xero
Natalie is an experienced global leader, problem solver, business connector and mentor with 15+ years of experience establishing and leading teams who are responsible for the overall strategic direction, scale, operational delivery, quality and innovation of Xero's global service function.
Natalie has created a continuous improvement culture, leveraging best of breed solutions, such as Salesforce Service Cloud and Community Cloud and AI, to find more effective ways to manage the explosion in customer demand while significantly improving customer happiness and advocacy. Being customer led has enabled Natalie to drive innovation at scale, allowing Xero to expand their customer lens into building value adding education and proactive success experiences and move from a support into a success model.
Ed StevensEntrepreneur in Residence / Electric Vehicle Subscriptions, AGL Energy
Ed is the co-founder of Electric Vehicle subscriptions for AGL Next. He has been ‘Entrepreneur in Residence’ for AGL Energy since mid 2020. He is also the co-founder of G’day AI, who build chatbots to complement and enhance customer experience. Another of his ventures is Ready Eddy, a cheeky chatbot tackling the ‘what do I cook for dinner’ question.
He has previously worked in digital health, on a cashless wallet for Sydney Cricket Ground Trust and as an investment analyst for Colonial First State.
Phil WallaceBusiness Manager, Cloud Services , Macquarie Telecom Group
As part of Macquarie Telecom Group, Phil Wallace spearheads customer experience within Macquarie Cloud Services.
A successful leader with over 15+ years leading various Customer Experience, Operation, Billing, IT, Commercial, and most recently sales teams, Phil is an experienced and nationally recognised speaker on secure cloud design and how the company has gained and retains its industry leading net-promoter-score-culture.
Paul WinslowChief Marketing Officer , Aspire42
Paul Winslow is the Chief Marketing Officer at Aspire42, the parent company of Snaffle. Snaffle is a consumer leasing company that launched in August 2020, bringing together several brands under one new umbrella that is looking to open a new lease of life for the rental industry. This involves a gradual move to a subscription model that will allow customers to ‘renew’ their product as they go.
Daniel YoungManaging Director, Pulse, part of Ogilvy PR
Dan Young is Managing Director of Pulse, the brand marketing practice at opr (Ogilvy PR Australia). He is responsible for leading this team of 35 earned media, social and digital consultants. He works as a senior client strategist with major clients across a wide range of industry sectors and is a member of the agency’s leadership team.
Dan has extensive experience in social media, digital tools, and brand marketing, He is expert in online reputation management where he uses digital tools to track and measure online brand sentiment, identify conversation drivers and determine messaging and issues management strategies, as part of an integrated approach.
Dan has worked as a consultant for more than 20 years. He began his career in corporate and technology PR and has worked as a social and digital strategist since the early 2000s. His previous roles include a client-side role at eBay and PayPal, senior agency postings and a three-year period running his own digital consultancy.
Dan is passionate about innovation in marketing and the opportunity for organisations to increase marketing effectiveness with more creative and more connected strategies.