Key Themes:

  • Business model innovation
  • Building and growing customer relationships
  • Managing growth in a subscription-based businesses so your infrastructure keeps up with demand
  • Pricing strategies
  • Strategies to reduce customer acquisition costs and maintain steady growth
  • How to increase your customer lifetime value (LTV)
  • Insights on avoiding customer churn
  • Technology platforms to best suit your business needs
  • Minimising back end disruption when adopting or evolving the subscription model
  • Agile relationship management – the importance of subscriber freedom
  • Data, privacy and regulation

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